Teachers

Ayla Newhouse

Design Intrapreneur, National Expansion at Capital One

Ayla is a designer, writer, and facilitator who is excited by the possibility that we can be intentional about how we live, and that design might teach us how to do it better.

Ayla joined Adaptive Path after successfully running her own design consultancy for over 2 years. Beyond her consulting practice, she co-founded 1THING, a social application for recording and sharing gratitude on the web and iOS; and authored a book, Dating By Design: a toolkit for improving the functionality and sustainability of romantic relationships. Her PechaKucha talk on the subject was named one of the top 20 talks of 2013. Today her work at Capital One centers on helping people improve their relationship to money, which she finds endlessly fascinating.

Her work has also been published in GOOD Magazine, Applied Arts, The Bold Italic and more. She was featured on the Women And Tech blog and named one of the Rising Stars of Toronto’s Young Entrepreneurs Scene in The Globe and Mail (Canada).

Design Intrapreneur, National Expansion at Capital One

Ayla is a designer, writer, and facilitator who is excited by the possibility that we can be intentional about how we live, and that design might teach us how to do it better.

Ayla joined Adaptive Path after successfully running her own design consultancy for over 2 years. Beyond her consulting practice, she co-founded 1THING, a social application for recording and sharing gratitude on the web and iOS; and authored a book, Dating By Design: a toolkit for improving the functionality and sustainability of romantic relationships. Her PechaKucha talk on the subject was named one of the top 20 talks of 2013. Today her work at Capital One centers on helping people improve their relationship to money, which she finds endlessly fascinating.

Her work has also been published in GOOD Magazine, Applied Arts, The Bold Italic and more. She was featured on the Women And Tech blog and named one of the Rising Stars of Toronto’s Young Entrepreneurs Scene in The Globe and Mail (Canada).

Brandon Schauer

Brandon teaches

CEO, Adaptive Path

Brandon’s passion for understanding the needs of customers has taken him everywhere from homes of cancer patients to the tunnels beneath Disney World. He believes experience design is a differentiator for business strategy.

His insight with customers—plus a solid grounding in business analysis and a mastery of design methods—allows Brandon to help organizations define and design more meaningful experiences for their customers.

Brandon has over a decade of experience developing new products, services and user experiences for the web, desktop and devices. He’s keynoted, presented and conducted workshops at such conferences as Business to Buttons, IA Summit, Designertopia, UX Week and UIE Web App Summit.

Brandon is a past editor for the Institute of Design’s Perspectives on Design and Strategy, allowing him to pick-the-brains of leaders in the fields of innovation, design and strategy.

He also has a love of Excel that is unnatural for a designer.

Brandon co-authored Subject to Change: Creating Great Products and Services for an Uncertain World and was named one of Business Week’s “Twenty-One People Who Will Change Business”.

CEO, Adaptive Path

Brandon’s passion for understanding the needs of customers has taken him everywhere from homes of cancer patients to the tunnels beneath Disney World. He believes experience design is a differentiator for business strategy.

His insight with customers—plus a solid grounding in business analysis and a mastery of design methods—allows Brandon to help organizations define and design more meaningful experiences for their customers.

Brandon has over a decade of experience developing new products, services and user experiences for the web, desktop and devices. He’s keynoted, presented and conducted workshops at such conferences as Business to Buttons, IA Summit, Designertopia, UX Week and UIE Web App Summit.

Brandon is a past editor for the Institute of Design’s Perspectives on Design and Strategy, allowing him to pick-the-brains of leaders in the fields of innovation, design and strategy.

He also has a love of Excel that is unnatural for a designer.

Brandon co-authored Subject to Change: Creating Great Products and Services for an Uncertain World and was named one of Business Week’s “Twenty-One People Who Will Change Business”.

Chris Risdon

Design Director, Adaptive Path

Chris’s journeyman path has helped shape his belief that finding the right mix of communication design enables people to have compelling and useful experiences with the products and services around them.

Before joining Adaptive Path, Chris was Senior User Experience Architect at user experience consultancy Macquarium, helping improve the online product experience for clients such as Lowes.com and InterContinental Hotels Group. Prior to that, Chris was Lead User Experience Designer for a start-up in video syndication defining the user experience for all their consumer facing products. He was also formerly Senior Information Architect at CNN.com and has previously worked for or with companies such as Corbis, Microsoft, Nokia, General Motors and AT&T Wireless. He has also spent time with a number of start-up ventures, spanning information architecture, interaction design and visual and communication design.

Chris holds an MFA in design from the Savannah College of Art & Design, has taught design at NYU’s school for continuing education and is currently an adjunct professor at Austin Community College, teaching interface design. He has a passion for designing typefaces and gives presentations on type design to graduate level design students.

Chris is also a magnet for stray dogs.

Design Director, Adaptive Path

Chris’s journeyman path has helped shape his belief that finding the right mix of communication design enables people to have compelling and useful experiences with the products and services around them.

Before joining Adaptive Path, Chris was Senior User Experience Architect at user experience consultancy Macquarium, helping improve the online product experience for clients such as Lowes.com and InterContinental Hotels Group. Prior to that, Chris was Lead User Experience Designer for a start-up in video syndication defining the user experience for all their consumer facing products. He was also formerly Senior Information Architect at CNN.com and has previously worked for or with companies such as Corbis, Microsoft, Nokia, General Motors and AT&T Wireless. He has also spent time with a number of start-up ventures, spanning information architecture, interaction design and visual and communication design.

Chris holds an MFA in design from the Savannah College of Art & Design, has taught design at NYU’s school for continuing education and is currently an adjunct professor at Austin Community College, teaching interface design. He has a passion for designing typefaces and gives presentations on type design to graduate level design students.

Chris is also a magnet for stray dogs.

Iran Narges

Iran teaches

Director, Service Design, Adaptive Path

As a designer, Iran loves to make things that are both useful and beautiful. As Director, she leads a team focused on scaling service design and strategic design capabilities across Capital One. She also enjoys teaching and speaking about service design, graphic design, and the intersection of making and strategy. She recently taught CCA’s first-ever undergraduate Service Design elective with AP alum Amber Reed.                                                                                                                             

Iran has practiced Service Design at Adaptive Path and Capital One for over 4 years, and has almost 20 years of graphic design and art direction experience across a wide range of industries and media, including retail, finance, advertising, tech, and the arts.

Her work has been recognized by design publications and organizations including the Type Director’s Club, HOW Magazine, Surface Magazine, and AIGA’s annual “50 Books/50 Covers” competition. She has a BFA in graphic design from California College of the Arts.

Director, Service Design, Adaptive Path

As a designer, Iran loves to make things that are both useful and beautiful. As Director, she leads a team focused on scaling service design and strategic design capabilities across Capital One. She also enjoys teaching and speaking about service design, graphic design, and the intersection of making and strategy. She recently taught CCA’s first-ever undergraduate Service Design elective with AP alum Amber Reed.                                                                                                                             

Iran has practiced Service Design at Adaptive Path and Capital One for over 4 years, and has almost 20 years of graphic design and art direction experience across a wide range of industries and media, including retail, finance, advertising, tech, and the arts.

Her work has been recognized by design publications and organizations including the Type Director’s Club, HOW Magazine, Surface Magazine, and AIGA’s annual “50 Books/50 Covers” competition. She has a BFA in graphic design from California College of the Arts.

Jamin Hegeman

Head of Design, Financial Services at Capital One

Jamin Hegeman (@jamin) is Head of Design for Financial Services at Capital One, where he leads design teams across multiple business units to support end-to-end service experiences and transform business operations to be more design centric. He is a recognized service design thought leader, and is a principal of the Service Design Network management team.

Through design, Jamin shapes human experiences and transforms services, organizations, and communities. He is a designer, poet, soccer player, and home brewer. He supports and mentors designers to develop their craft, while helping businesses articulate service strategy and define experiences that benefit customers, employees, and the business.

As a principal of Service Design Network, he has helped the network grow and influence thousands of designers and business leaders around the world. His work and ideas have appeared in the book, This Is Service Design Thinking. He shares his knowledge and experience through speaking, writing, and teaching.

Jamin holds a master’s degree in design from Carnegie Mellon University, and bachelor of art’s degree in poetry writing from the University of Pittsburgh.

 

Head of Design, Financial Services at Capital One

Jamin Hegeman (@jamin) is Head of Design for Financial Services at Capital One, where he leads design teams across multiple business units to support end-to-end service experiences and transform business operations to be more design centric. He is a recognized service design thought leader, and is a principal of the Service Design Network management team.

Through design, Jamin shapes human experiences and transforms services, organizations, and communities. He is a designer, poet, soccer player, and home brewer. He supports and mentors designers to develop their craft, while helping businesses articulate service strategy and define experiences that benefit customers, employees, and the business.

As a principal of Service Design Network, he has helped the network grow and influence thousands of designers and business leaders around the world. His work and ideas have appeared in the book, This Is Service Design Thinking. He shares his knowledge and experience through speaking, writing, and teaching.

Jamin holds a master’s degree in design from Carnegie Mellon University, and bachelor of art’s degree in poetry writing from the University of Pittsburgh.

 

Nick Remis

Lead Service Experience Designer, Adaptive Path

Nick’s desire to understand the human condition and explore the diverse tapestry of human culture led him to the world of design. He believes that design is one of the key tools for addressing the human and business needs of a rapidly changing future.

As a Lead Service Experience Designer at Adaptive Path, Nick helps clients better understand how to connect with people, address their needs, and bring delightful service and products into the world without losing sight of the realistic.

Prior to joining Adaptive Path, Nick worked for Smart Design where as an interaction designer he crafted engaging interactive and service experience. Nick received his BFA in Service Design from Savannah College of Art and Design where he studied a number of design disciplines and holds an AAA in Graphic Design.

When not covering the walls of Adaptive Path in sticky notes he can be found crafting organic systems using permaculture, exploring nature, rock climbing, discovering interesting cultures, and teaching the tools of design to others. If there isn’t energy for any of that, you can find him curled up in a sunny spot with a good book.

Lead Service Experience Designer, Adaptive Path

Nick’s desire to understand the human condition and explore the diverse tapestry of human culture led him to the world of design. He believes that design is one of the key tools for addressing the human and business needs of a rapidly changing future.

As a Lead Service Experience Designer at Adaptive Path, Nick helps clients better understand how to connect with people, address their needs, and bring delightful service and products into the world without losing sight of the realistic.

Prior to joining Adaptive Path, Nick worked for Smart Design where as an interaction designer he crafted engaging interactive and service experience. Nick received his BFA in Service Design from Savannah College of Art and Design where he studied a number of design disciplines and holds an AAA in Graphic Design.

When not covering the walls of Adaptive Path in sticky notes he can be found crafting organic systems using permaculture, exploring nature, rock climbing, discovering interesting cultures, and teaching the tools of design to others. If there isn’t energy for any of that, you can find him curled up in a sunny spot with a good book.

Scott Sullivan

Scott teaches

Service Designer, Adaptive Path

Scott Sullivan is a service designer at Adaptive Path and the author of Designing for Wearables. He has a background in theater, modern dance, creative technology, interactive performance art, and visual design. Before joining Adaptive Path, Scott was a digital product designer at Involution Studios, and was heavily involved in launching and evolving startups. Scott is currently focused on creating financial services that provide real value, operate seamlessly in people’s lives, and leverage emerging technologies to make the invisible visible.

Service Designer, Adaptive Path

Scott Sullivan is a service designer at Adaptive Path and the author of Designing for Wearables. He has a background in theater, modern dance, creative technology, interactive performance art, and visual design. Before joining Adaptive Path, Scott was a digital product designer at Involution Studios, and was heavily involved in launching and evolving startups. Scott is currently focused on creating financial services that provide real value, operate seamlessly in people’s lives, and leverage emerging technologies to make the invisible visible.