Content Areas

Strategy and Foresight

Day 1

Great design reflects great business strategy and vice versa. The principles of strategy may not change, but the practice is constantly evolving. Day One is useful whether you are working on a grand strategy for a future experience or want a better understanding of the forces shaping your work. Through examples from Adaptive Path’s work and hands-on exercises, you will explore the design and strategy dynamic and practice identifying opportunities for design.

Great design reflects great business strategy and vice versa. The principles of strategy may not change, but the practice is constantly evolving. Day One is useful whether you are working on a grand strategy for a future experience or want a better understanding of the forces shaping your work. Through examples from Adaptive Path’s work and hands-on exercises, you will explore the design and strategy dynamic and practice identifying opportunities for design.

Service Experience Design

Day 2

Successful product and service experiences are orchestrated to best consider the changing needs of people and the efforts of the organizations that serve them. Day Two brings together the essentials of multi-channel architecture with the emerging practices of service design. You’ll take away tools of modeling and analysis that shape smart and systemic solutions.

Successful product and service experiences are orchestrated to best consider the changing needs of people and the efforts of the organizations that serve them. Day Two brings together the essentials of multi-channel architecture with the emerging practices of service design. You’ll take away tools of modeling and analysis that shape smart and systemic solutions.

Interaction Design

Day 3

It takes more than customer insights and a solid product strategy to successfully deliver on your customer’s expectations. The challenge of transforming research insights and business goals into meaningful and tangible outcomes remains as the primary goal the Interaction Designer. In Day Three you’ll learn to quickly move from abstract insight, to sketching, prototyping and beyond.

It takes more than customer insights and a solid product strategy to successfully deliver on your customer’s expectations. The challenge of transforming research insights and business goals into meaningful and tangible outcomes remains as the primary goal the Interaction Designer. In Day Three you’ll learn to quickly move from abstract insight, to sketching, prototyping and beyond.